The Most Useful Support Agent Is the One That Cannot Send

An AI support demo can look complete after one successful exchange: a message arrives, the model chooses a tool, and a polished answer appears. The uncomfortable engineering question starts immediately afterward: Would you let it send that answer to a real user? That tension is not evidence that you…

• Source: dev.to
• Category: ai
• Signal strength: just now

Why it matters: This is currently trending on dev.to with high momentum.

Signal from dev.to · discussion