Our AI Agent Told a Customer It Processed a Refund. It Didn’t.

I want to start with the moment that actually made this project feel real, not theoretical. We had a demo support bot running, testing random refund flows, and at some point it responded with something like: "I've gone ahead and processed your refund of $34.50." Clean sentence. Confident. Nothing in…

• Source: dev.to
• Category: ai
• Signal strength: just now

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